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Consumers lose thousands of dollars each year due to common misperceptions. Here are some popular assumptions:
MYTH: You have the right to cancel any purchase within three days.
FACT: Contrary to popular belief, the three-day Cooling-off Rule (right to cancel) applies to only a limited number of
cash or credit transactions of $25 or more. The Rule applies to door-to-door sales or other places other than at the company's
regular place of business. Purchases of automobiles and other vehicles are not usually covered.
MYTH: You have the right to a store refund if you request one.
FACT: Unless the product is defective or was misrepresented, a refund or exchange is a privilege and not a right that
you can demand. Ask about the merchant's policy before you purchase the product. In some states, refunds and exchanges are
voluntarily provided by retail stores.
MYTH: You are guaranteed to win a fabulous prize when you receive an "Awards Notification" in the mail.
FACT: Phony prize or sweepstakes promotions cost consumers millions of dollars each year. If the prize promoter demands
that you pay up-front to cover entry or judging fees, as a donation, to pre-pay taxes, or via a call to a 900 number, do not
respond! Call your Better Business Bureau.
MYTH: Almost all of the money contributed to charity must go to the intended purpose.
FACT: Charitable organizations are not obligated to spend a minimum percentage of what they raise on their stated
charitable purposes. Donors should ask if the caller is a paid solicitor or a volunteer for the charity, and request written
materials stating what percentage of the donation would actually go to the organization's program.
MYTH: It is okay to give out your credit card number over the phone even when you are not making a purchase.
FACT: Never use your credit card for identification purposes in response to a phone solicitor. Con artists with access
to your credit card number and expiration date may make unauthorized charges against your card. Do use your credit card to
purchase merchandise from an established business, as it offers protection you if you have difficulty receiving your product or
service.
MYTH: Purchasing magazines will improve your chances of winning a publisher sweepstakes.
FACT: Entrants who do not purchase magazines must be given the same chance of winning as those who do make purchases.
It is illegal in most states for any type of sweepstakes promotion to require any kind of purchase or payment to enter.
MYTH: No one can take money directly from your bank accounts without your written authorization.
FACT: Giving someone your checking account number may provide them with the means to make withdrawals from your
account. Unscrupulous individuals can sometimes contact your bank with your account number, claim that you authorized a
withdrawal, and convince the bank to make the payment even though it lacks your signature.
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